Terms & Conditions
Conditions outlined in this agreement.
This Agreement outlines the trading Terms and Conditions bound to all Nepean Boltmaster Pty Ltd
transactions incorporating but not limited to online, fax, phone and email ordering. Furthermore, this agreement
The words we, us, our mean Nepean Boltmaster Pty Ltd (ABN 43 075 826 569). The words you and
your refer to registered users, customers, resellers, associates, suppliers or general public visitors to our Web
Nepean Boltmaster reserves the right to revise or amend the terms and conditions at any time and
such modifications shall be effective immediately upon the posting of such changes. Your continued access of
this website shall be deemed your conclusive acceptance of the modified agreement. You are therefore
responsible for regularly reviewing these Conditions of Use and additional terms or notices posted on the Nepean
1 GOVERNING LAW
The terms and conditions of this agreement is governed by the laws of the state of New South Wales. You and
Nepean Boltmaster agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.
If you choose to access this site from another location you are responsible for compliance with applicable local
2 INTENDED USE
a) All material including but not limited to text, images, multimedia, advertisements and downloadable content is
published by us and made available to worldwide audiences. If you access this website outside of Australia, you
do so at your own risk and you must comply with the rules and regulations enforced by your respective
b) You agree differing terms and conditions exist between local (Australian) and international customers.
c) The general public of all ages may view all publicly available material and only copy it for personal use. You
may only use material for commercial purposes when you have prior written consent from Nepean Boltmaster Pty Ltd.
d) Registered users may be but not limited to general public, employees or representatives of companies,
associations, governments or any other corporate entity.
3 DISCLAIMER & LIMITATION OF LIABILITY
a) All material on our website is provided to you "as is" and "as available". We do not warrant or guarantee the
accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or
b) To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or
make any representations and warranties of any kind, whether express, implied or statutory.
c) Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any
representations our website will be safe from such behaviour including but not limited to viruses, hackers or
denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our
website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable.
d) To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation,
direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses,
including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen
programs or other data, however caused and under any theory of liability arising out of or in connection with (1)
use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission,
interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a
computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the
possibility or likelihood of such damages, losses or expenses.
4 METHODS OF ORDERING
a) Internet - Ordering over the Internet enables customers to access real time pricing and information of our
entire product range, it also allows you to view order history, create regularly ordered product templates and
many other features to save time and effort.
i. all online orders are treated as an express intention to purchase the nominated goods (Purchase Order), pricing
will be confirmed by either email, phone or fax.
ii. you accept that other than Freight on Board (FOB) all other freight charges will not be included with your online
purchase order. See Terms and Conditions of Delivery below.
iii. we reserve the right to alter the agreed price if an incorrect price was caused by a software fault, error or
b) By Phone/Fax - Our customer service operators are ready to take orders and enquiries from: 7:30-5:00
Australian Eastern Standard Time, Monday to Friday Telephone (all States) 02 4722 3034 Fax (all States) 02
c) By Email – firstname.lastname@example.org Note: all fax, phone or email orders are treated as an express intention to
purchase the nominated goods (Purchase Order) for a previously quoted price.
a) All transactions are processed in AUD
b)Unless otherwise specified all pricing will be confirmed by either email, fax or phone prior to despatch.
a) Unless previously quoted, you accept that all prices displayed on this website will incur additional shipping
charges to be advised by a representative of Nepean Boltmaster prior to despatch.
b) Once payment has been accepted, your order will be processed within 24 hours and shipping times are
estimated at between 3-7 business days depending on your location within Australia.
c) Customers will be notified via email or phone if delays in shipping occur.
d) Nepean Boltmaster Pty Ltd ships goods Australia wide, however at this time we do NOT accept
international orders through our website.
7 METHODS OF PAYMENT
a) For ordering online we accept the following methods of payment: Secure credit card transactions using Secure
Socket Layer+ technology for VISA, Master Card and Bankcard Note: a payment is considered complete when
the funds have been cleared.
b) For offline payments we accept the following methods of payment: Over the phone credit card VISA, Master
Card, Bankcard, Direct Deposit, Telegraphic Transfer Note: a payment is considered complete when the funds
have been cleared.
a) Documentation: An itemised Tax Invoice containing a description of goods purchased and freight charged
accompanies all orders unless advised otherwise.
b) Inspection: The Customer shall examine the goods immediately after delivery and Nepean Boltmaster
shall not be liable for any misdelivery, shortage, defect or damage unless Nepean Boltmaster
receives details in writing within seven (7) days of the date of delivery of the goods. Nepean Boltmaster
and the Customer agree that failure to notify by the Customer will be deemed to be acceptance of the
goods as satisfactory and the Customer will have no further claim on Nepean Boltmaster.
c) Final Delivery: All orders will only be delivered to a residential or business address and require a signature
9. RETURNS & REFUNDS
(a) Returns at your cost will only be accepted if we are satisfied that the product is defective, and the product is returned within 7 days from receipt of goods.
(b) If the product is returned to us within 7 days and we confirm that, in our opinion, it is defective, we will replace the product at no additional charge to the customer.
(c) We accept no responsibility for your incorrect selection of product, mis matching of material, or incorrect instillation of the products and will not accept returns and/or issue refunds for such issues.
(d) We will not refund goods that have been specially made, altered or procured to the client’s specifications.
(e) We will not accept returns or grant refunds if you change your mind.
(f) If we are satisfied that a product has a major defect, you are entitled to:
(1) Reject the goods and receive a full refund.
(2) Reject the goods and receive an identical replacement or one similar if reasonably available.
10 THIRD PARTY LINKS
Nepean Boltmaster provides links to you only as a convenience and the inclusion of any link does not
imply or constitute an endorsement by Nepean Boltmaster of the site. Linked websites are not under
the control of Nepean Boltmaster and Nepean Boltmaster is not responsible for the contents
of any linked site or any link contained in a linked site.
11 LOGINS and PASSWORDS
You are responsible for maintaining the confidentiality of your USER ID and password and the passwords of any
additional users linked to your USER ID. You agree not to disclose your password to a third party. You are
responsible for any purchases accessed thru your user ID by you or any additional user linked to your USER ID.
You agree to notify Nepean Boltmaster immediately by email.